ITIL V4 Foundation

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itil v4 foundation

 

The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organization. The ITIL 4 Foundation course teaches the fundamentals of the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world.

ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.

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This course is aimed at all levels of IT professionals, customers, and users involved in the provision or receipt of IT Services in any organisation.

 

 

 

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved. The ITIL 4 course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited

None.  Anyone coming from an IT background or is looking to move into IT industry.

 

 

 

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved. The ITIL 4 course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited

At the end of this course, attendees will have an understanding of the following:

  • Key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be co-created
  • The seven guiding principles of ITIL 4
  • ITIL service value system
  • The four dimensions of service management
  • The ITIL practices, with a focus on 18 of these, of which 7 will be covered in detail

 

 

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved. The ITIL 4 course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited

Key Concepts of Service Management

  • Service Utility Warranty Customer User
  • Service management Sponsor

Key Concepts of Value Creation

  • Cost Value
  • Organization Outcome Output
  • Risk
  • Utility and Warranty

Key Concepts of Service Relationships

  • Service offering
  • Service relationship management Service provision
  • Service consumption

Seven Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep it Simple and
  • Practical Optimize and Automate

Four Dimensions of Service Management

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

Components of the ITIL Service Value System

  • Plan
  • Improve
  • Engage
  • Design & Transition
  • Obtain/Build
  • Deliver and Support

ITIL Practices

  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

How Key ITIL Practices Fit within the Service Value Chain

  • Continual Improvement
  • Change Control
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Service Level Management

 

 

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved. The ITIL 4 course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited

The ITIL v4 Foundation course is available in the following delivery methods:
- TOD – Training On Demand (Self-Paced)
- VILT - 1 Day Bootcamp

 

 

 

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved. The ITIL 4 course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited

  • Multiple Choice format
  • 40 questions per paper
  • 26 mark or more required to pass
  • 60 minute duration
  • Closed book.

 

 

 

 

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved. The ITIL 4 course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited

Attendees passing the exam will be awarded the internationally accredited and recognized ITIL V4 Foundation certificate from PeopleCert / AXELOS.

 

 

ITIL® is a registered trade mark of AXELOS Ltd, used under permission of AXELOS Limited. All rights reserved. The ITIL 4 course on this page is offered by IT Training Zone Ltd. an ATO of AXELOS Limited

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