Operations Management and Remote Support
INFOSERVE has a Service Delivery Centre (SDC) that provides 24×7 monitoring, operations, support and management of ITinfrastructure. Regardless of the data center’s location, services are delivered using secure communication channels.
Operations Management services offers the following:
Service Desk Operations
Incident and Problem Management via ITIL compliant processes and tools managing incidents and escalation to the relevant service provider for further action, while following up the activity from reporting to resolution.
IT Operations Monitoring
Infrastructure, Network and Application monitoring by examining key physical resources and business services.
Remote Support
Service delivery across geographies using secure communications. Application deployment, Software Asset Management,
Infrastructure Management
Day-to-day IT operations management such as Patch Management, AV updates, running and verifying Backups, Health-checks etc.
Education Services
INFOSERVE has partnered with large authorized training partner in all technologies to provide a quality education in technology domain. We shall be able to offer formal training programs for all Microsoft technologies, VMware, Citrix, IBM Software etc.
Remote Support
Service delivery across geographies using secure communications. Application deployment, Software Asset Management,
Infrastructure Management
Day-to-day IT operations management such as Patch Management, AV updates, running and verifying Backups, Health-checks etc.